Privacy policy for tivalenxo.com

We take privacy seriously and are committed to protecting personal information as outlined below. This policy explains what data we collect, how we use it, and your rights regarding your information.

What information do we collect?

We collect information provided directly by you, as well as technical data gathered for security and service improvements.

• Contact details such as your name, email address, phone number, and mailing address are requested only when needed for communication or service provision.
• Technical data including IP addresses, browser details, and time of access helps us optimise our site's performance and security.
• Inquiries and correspondence with our team, including written messages or attachments, help us respond to your requests.
• Cookie and usage information collected for analytics or essential functionality is managed according to our Cookie Policy.

How do we use your information?

Information is used only for the purposes disclosed here. We manage your data respectfully and limit access to authorised staff.

• To provide services or respond to consultation requests as described on our site.
• To improve processes, elevate service quality, and monitor website performance and security.
• To communicate directly with you regarding your inquiry or property market report.
• To fulfil legal, compliance, or regulatory obligations as required by Australian law.

Legal basis for processing

We collect and process your data lawfully, respecting Australian and relevant privacy legislation.

Our processing is based on your consent, contractual necessity, and, where relevant, legal obligations under the Privacy Act 1988 and GDPR requirements. Where necessary, we seek your explicit agreement before using your data.

Data sharing

Your information will not be sold or misused and is shared only for legitimate business purposes.

• Trusted service providers (IT, communication, or analytics) may access your data strictly for performing their contracted tasks.
• Legal authorities, regulators, or law enforcement may request data if required by law.
• In the event of a business transfer, your data may be part of transferred assets, but will still be protected by our privacy policy.

Information security

We use reasonable security measures to protect your information, including encryption, restricted access, and ongoing staff training. No method is completely secure, but we regularly review our policies to keep your data safe. Please contact us with any concerns.

Your privacy rights

You have clear rights regarding personal information held about you, including access and amendments.

• Request access to your data and receive a copy of the information we hold.
• Correct or update information that is inaccurate or incomplete at any time.
• Request removal or restriction of your information, subject to legal obligations.
• Object to certain uses or withdraw your consent for data processing where applicable.

Cookie usage

Cookies are used for essential functionality, analytics, and to improve your browsing experience. Full details are in our Cookie Policy. You can control cookies through your browser settings at any time.

Cookie Policy Cookie Policy

Contact us

If you have questions about this privacy policy or your rights, please reach out for detailed information or clarification.

Changes to this privacy policy

We may update this policy when needed. Revised information will be posted here, and material changes will be communicated as required.